Refund & Return Policy
At SalesStore_np, customer satisfaction is important to us. We make every effort to ensure that all products are delivered in good condition and meet our quality standards. However, in rare cases where an issue may occur, we offer an exchange or refund in accordance with the policy outlined below.
Eligibility for Refund or Exchange
A refund or exchange may be applicable under the following circumstances:
If the product is defective or damaged at the time of delivery
If the product is past its expiry date
If the product is damaged during transit or delivery
Note:
The issue must be reported within 7 days of receiving the product
Items must be unused and in their original packaging, where applicable
How to Request a Refund or Return
How to Request a Refund or Return
Contact us via:
Contact Us form on our website
When contacting us, please provide:
Your order details
A clear description of the issue
Any supporting images if requested
Our team will review your request and respond promptly to assist you.
Important Note
SalesStore_np reserves the right to approve or decline refund or exchange requests based on the conditions mentioned above. This policy is designed to ensure fairness and transparency for both our customers and our business.